Thank you for using Timebanq! Your trust is important to us and we’re committed to protecting the privacy and security of your personal information. The information that’s shared with us helps us to provide a great experience with Timebanq. We have a dedicated privacy team that’s committed to protecting all the personal information we collect and help ensure that personal information is handled properly worldwide.
This Privacy Policy describes how we collect, use, process, and disclose your personal information, in conjunction with your access to and use of the Timebanq Platform and the Payment Services. This privacy policy describes our privacy practices for all websites, platforms and services that link to it. Please read the privacy policy on the applicable site.
1. Information that is necessary for the use of the Timebanq Platform.
We ask for and collect the following personal information about you when you use the Timebanq Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
Account Information. When you sign up for an Timebanq Account, we require certain information such as your first name, last name, email address, and date of birth.
Profile and Listing Information. To use certain features of the Timebanq Platform, we may ask you to provide additional information, which may include your address, phone number, and a profile picture.
Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.
Payment Information. To use certain features of the Timebanq Platform, we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments.
Communications with Timebanq’s support team and other Members. When you communicate with Timebanq or use the Timebanq Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.
2. Information you choose to give us.
You may choose to provide us with additional personal information in order to obtain a better user experience when using Timebanq Platform. This additional information will be processed based on our legitimate interest or when applicable, your consent.
Additional Profile Information. You may choose to provide additional information as part of your Timebanq profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
Address Book Contact Information. You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the Timebanq Platform, like inviting them to use Timebanq.
Other Information. You may otherwise choose to provide us information when you fill in a form, update or add information to your Timebanq Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us (such as a service you received through Timebanq), or use other features of the Timebanq Platform.
3. Information that is necessary for the use of the Payment Services.
The Payments Data Controller needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
Payment Information. When you use the Payment Services, the Payments Data Controller requires certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.
Identity Verification and Other Information. If you are a service provider, the Payments Data Controller may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.
4. Information We Automatically Collect from Your Use of the Timebanq Platform and Payment Services.
When you use the Timebanq Platform and the Payment Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Timebanq Platform and Payment Services.
Geo-location Information. When you use certain features of the Timebanq Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. Timebanq may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
Usage Information. We collect information about your interactions with the Timebanq Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Timebanq Platform.
Log Data and Device Information. We automatically collect log data and device information when you access and use the Timebanq Platform, even if you have not created an Timebanq Account or logged in. That information includes, among other things: details
about how you’ve used the
Timebanq Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or
after using the Timebanq Platform.
Cookies and Similar Technologies. We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web
beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand
website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the Timebanq Platform or engage others to
track your behavior on our behalf.
Payment Transaction Information. Timebanq Payments collects information related to your payment transactions through the Timebanq Platform, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email
address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and Timebanq Payments and to allow the provision of the Payment Services.
5. Information We Collect from Third Parties.
Timebanq may collect information, including personal information, that others provide about you when they use the Timebanq Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the Timebanq Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Third Party Services. If you link, connect, or login to your Timebanq Account with a third party service (e.g. Google, Facebook, WeChat), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
Your References. If someone has written a reference for you, it will be published on your Timebanq public profile page with your consent. To learn more, see our Help Center article about References.
Background Information. For Members in the United States, to the extent permitted by applicable laws, Timebanq may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, Timebanq may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
Referrals. If you are invited to Timebanq, the person who invited you may submit personal information about you such as your email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Timebanq Platform through partnerships, or about your experiences and interactions from our partner ad networks.
6. Children’s Data.
Our websites and applications are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the information provided under the “Contact Us” section below.
7. HOW WE USE INFORMATION WE COLLECT
We may use, store, and process personal information to (1) provide, understand, improve, and develop the Timebanq Platform, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with Timebanq Policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
7.1 Provide, Improve, and Develop the Timebanq Platform. We may use the personal information to provide, improve, and develop the Timebanq Platform such as to:
enable you to access and use the Timebanq Platform,
enable you to communicate with other Members,
operate, protect, improve, and optimize the Timebanq Platform and experience, such as by performing analytics and conducting research,
provide customer service,
send you service or support messages, updates, security alerts, and account notifications,
if you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection,
to operate, protect, improve, and optimize the Timebanq Platform and experience, and personalize and customize your experience (such as making Listing suggestions, ranking search results), and facilitate claims with our Host Guarantee, Host Protection Insurance, Experience Protection Insurance or other similar host protection programs, we conduct profiling based on your interactions with the Timebanq Platform, your search and booking history, your profile information and preferences, and other content you submit to the Timebanq Platform, and
enable your use of our enterprise products.
We process this personal information for these purposes given our legitimate interest in improving the Timebanq Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.
7.2 Create and Maintain a Trusted and Safer Environment. We may use the personal information to create and maintain a trusted and safer environment such as to:
detect and prevent fraud, spam, abuse, security incidents, and other harmful activity,
conduct security investigations and risk assessments,
verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide),
conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required,
comply with our legal obligations,
Resolve any disputes with any of our Members and enforce our agreements with third parties,
in connection with the activities above, we may conduct profiling based on your interactions with the Timebanq Platform, your profile information and other content you submit to the Timebanq Platform, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to the Timebanq Platform if such processes detect activity that we think poses a safety or other risk to the Timebanq Platform, our community, or third parties. If you challenge the decisioning based on the automated process, please contact us as provided in the Contact Us section below.
We process this personal information for these purposes given our legitimate interest in protecting the Timebanq Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
7.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to:
send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Timebanq or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google),
personalize, measure, and improve our advertising,
Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Timebanq or its third party partners,
conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Timebanq Platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you,
enrolling in an email subscription will not affect the frequency of administrative emails that we may send in connection with any Timebanq Account. No fee is charged for sending promotional emails to you, but third-party data rates may apply. Note that you may not be able to take advantage of certain promotions if you do not have an Timebanq Account, and
invite you to events and relevant opportunities (for example, when you share your Host story, we may use the information provided to reach out to you to invite you to relevant events).
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.
